A.S. in Software Development
2022 to 2025 (current) at Northcentral Technical College, Wausau,WI USA
ServiceNow Administrator
From Feb 2023 to Current at Aspirus Health, Wausau, WI, USA • Managed and maintained the ServiceNow platform, including configuration, development, and implementation of new features and modules.
• Collaborated with cross-functional teams to gather requirements, design solutions, and implement new features.
• Developed and maintained ServiceNow workflows, business rules, UI policies, and client scripts.
• Created and maintained ServiceNow reports, dashboards, and KPIs.
• Provided end-user training and support for ServiceNow applications.
Application Analyst - ServiceNow
From 2021 to 2023 at Aspirus Health, Wausau, WI, USA • Developed comprehensive documentation and knowledge base articles for ServiceNow processes and procedures
• Orchestrated seamless ServiceNow upgrades and patch implementations, consistently meeting or exceeding 99.99% uptime SLAs during
maintenance windows
Sr. Digital Workkplace Engineer
From [Start Date] to [End Date] at [Company], [City], [Country] •Mentored a diverse, cross-functional team of 10+ professionals, overseeing critical IT operations
•Deployed CyberArk PAM solution to 5500 workstations to facilitate least privilege access controls reduce the attack surface of our workstations
•Partnered with finance and C-level executives to pioneer a 'Device of Choice' initiative, resulting in a 15% increase in employee satisfaction scores
•Engineered robust automation solutions using various scripting languages, integrated with cloud-native platforms
•Designed and deployed automated Power BI dashboards for real-time monitoring of the endpoint landscape and data analysis
•Standardized monthly security patching processes, achieving industry-leading 95% patch compliance